Along with the booking conditions, the General Terms and Conditions of Sale form the basis of the contract. All bookings are subject to these General Terms and Conditions. They regulate the contractual relationship between the individuals listed in the booking, on the one hand, and the Hotel Aria, on the other. The Customer acknowledges that they have read and accepted these General Terms and Conditions of Sale, available on the Website. These General Terms and Conditions of Sale apply to all bookings made online, through the Hotel Aria Website or Mobile Services.
For informational purposes, the Customer is informed of the following:
Corporate Information
Company Name: Villa Diana Srl
Registered Office Address: Viale Dandolo, 13 – 47921 Rimini RN, Italie
Certified Email (PEC): villadianasrl@pec.it
VAT Number: 03224880405
Register of Companies Office: Registro delle Imprese della Romagna-Forlì-Cesena e Rimini
Company Registration Number: 03224880405
Paid-Up Share Capital: € 2.200.000,00
Electronic Invoicing Data: villadianasrl@pec.it
Identification Code (CIR / CIS / CITR / CITRA): CIR: 099014 – AL-01258 CIN: IT099014A1BGYJMTHV
Preamble
Before ordering services, the Customer declares that these are booked for their personal needs.
The Customer certifies that they have reached the legal age, knowing that minors are not allowed to stay alone in the room unless accompanied by their parents.
The Customer guarantees the truthfulness and accuracy of the information provided by them or by anyone else who made the booking on their behalf.
The hotel reserves the right to request a cash deposit of €100 or a credit card guarantee at check-in to cover any potential damages caused by the Customer’s stay.
The Customer is required to accept the General Terms and Conditions at the time of booking.
The Customer declares that they are making the reservation in their own name and with their own credit card; any disputes by Visa card circuits will be charged to them.
The Customer has the option to save and print these General Terms and Conditions using the functions of their browser or computer.
I. Definitions
Check-in: Date of arrival at the hotel.
Check-out: Date of departure from the hotel.
Booking request: Request for booking hotel rooms made by the Customer via mobile services (telephone bookings) or on the website.
Online booking: Booking of hotel rooms and additional services (meals, garage, etc.) through the electronic booking form on the website.
Booking confirmation: Electronic document summarizing the services booked by the Customer via the website or mobile services, through which they enter their credit card details for prepayment or guarantee. Acceptance of the booking confirmation is contractually binding for the Customer.
Website: Service managed by Hotel Aria on the internet, accessible at www.ariahotel.it.
II. Booking
a) General Information
Bookings can be made online, particularly on booking platforms such as the accessible website of Hotel Aria, by phone, or by email. All offers are subject to availability. When booking, pre-contractual information exchanges or the definition of contractual conditions take place in writing. These can be made electronically as per the law. For bookings made exclusively via the internet, the order is registered on the website when the Customer accepts the General Terms and Conditions by confirming the order. This confirmation implies acceptance of all the General Terms and Conditions.
In the case of phone, email, or on-site bookings, the hotel collects the necessary information to register the Customer’s booking (phone number, email address, bank details, deposit or guarantee, as applicable, etc.).
Once the booking confirmation is received, along with insurance details (if taken) and any other documents, the Customer must verify the correctness of the information. If there are any errors, they must immediately inform the hotel within 1 hour. Hotel Aria cannot be held responsible for errors not communicated within the above timeframe. Booking acceptance is generally subject to the condition precedent of payment.
b) Booking Process
The Customer acknowledges that they have reviewed the nature, purpose, and booking conditions of the services available on the Website or Mobile Services and has sought and obtained the necessary and/or additional information to make their booking with full knowledge of the facts.
The Customer is solely responsible for selecting services and ensuring their suitability for their needs, meaning the Hotel cannot be held liable in this regard.
The booking is considered accepted by the Customer at the end of the booking process.
A booking is considered made once the Customer completes the booking form or the booking request is received at the hotel reception, or upon advance online payment or guarantee.
The Customer agrees to complete the required information in the booking form or booking request before any booking is made. They certify the truthfulness and accuracy of the information provided.
c) Author of the Booking
c.1) Individual Bookings
The booking can be canceled, modified, or refunded depending on the selected rate. Cancellation and modification conditions are shown at the time of booking and also included in the confirmation email sent to the customer. The cancellation and modification conditions for flexible rates are available in the booking and apply considering 14:00 on the arrival date; for example, a booking that can be canceled and refunded up to 24 hours before the arrival date, with the arrival date set for July 15, can be canceled or modified until 14:00 on July 14. Any claims outside of the General Terms and Conditions will not be considered by Hotel Aria.
c.2) Group Bookings
Any booking for a minimum of 5 rooms is considered a « group booking. » Please contact the Hotel to agree on applicable terms.
Note: Any cancellation or modification must be notified in writing with proof of receipt by the Hotel (electronic format accepted) within the specified timeframe, with the email receipt date.
III. Price and Payment
Prices for the booking of services are indicated before and at the time of booking.
Prices are confirmed to the Customer with an amount inclusive of taxes, in the hotel’s commercial currency, and are valid only for the duration indicated on the Website or Mobile Services.
All bookings, regardless of their origin, must be paid in the hotel’s local currency unless otherwise specified on-site.
If not otherwise stated on the Website, additional services (garage, etc.) are not included in the price.
Prices are inclusive of VAT applicable at the time of the order, and any change in the applicable VAT rate will automatically be reflected in the prices indicated at the time of billing.
Any change or introduction of new legal or regulatory taxes imposed by competent authorities will automatically be reflected in the prices indicated at the time of billing.
Currency conversion is for informational purposes only and is not contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from the hotel’s practice, any exchange fees will be borne by the Customer).
Prices indicated on the website are subject to change by the hotel at any time without notice. Only the price indicated in the hotel’s booking confirmation is contractual.
The Hotel requires the Customer to present the credit card used to guarantee the booking or make the advance payment at check-in. The Hotel reserves the right to charge the previously charged card and charge the new card presented at check-in. An identity document may also be requested for fraud prevention purposes.
The city tax must always be paid on-site and is excluded from quotes.
V. Modification or Cancellation by the Hotel
In case of exceptional events or if the hotel cannot provide the booked room to the Customer, the Hotel reserves the right to offer the Customer another date with services of at least the same nature, subject to agreement with the Customer. The Customer may also request a full refund of the amounts already paid.
Any illegal, non-functional, incomplete, or fraudulent booking or payment for reasons attributable to the Customer will result in the cancellation of the booking at the Customer’s expense, without prejudice to any civil or criminal actions against them.
The hotel reserves the right to refuse a Customer or a group if their presence seems likely to disturb the tranquility and safety of the Hotel or if there have been previous issues with that Customer or group.
VI. Stay at the Hotel
In accordance with current regulations, the Customer may be asked to complete a registration form upon arrival at the Hotel. For this purpose, the Customer will be asked to present an identity document.
Hotel Aria accepts some pets, such as dogs up to 5 kg. They will not be allowed in common areas, and any damage caused by them will be charged to the Customer.
Any behavior contrary to good manners and public order will result in the hotelier asking the Customer to leave the premises without any compensation or refund if the payment has already been made.
The Customer agrees to comply with the hotel’s internal regulations. In case of non-compliance, the hotelier will ask the Customer to leave without any compensation or refund if payment has already been made.
Smoking is prohibited in the hotel, both in common areas and private spaces. The Customer agrees to comply with this policy and authorizes Hotel Aria to charge €250 to the credit card provided as a guarantee for non-compliance.
The Customer also agrees to use responsibly all equipment and items provided in both common and private areas. At the end of the stay, the Customer may be held liable for any damage, loss, theft, or destruction of any object on the premises, and will be required to compensate for any resulting loss to the hotel.
When the guest uses the « Minibar » service and consumes additional chargeable beverages without specifying it at checkout, Hotel Aria reserves the right to charge the amount for the products consumed to the credit card provided as a guarantee after inspecting the room, even if the guest has already checked out and paid the bill. Please note that minibar prices are available in the price list in the room.
The Hotel offers free Wi-Fi, allowing guests to connect to the Internet. The Customer agrees not to use the hotel’s computing resources in any way to reproduce, present, make available, or communicate to the public copyrighted works or protected performances such as texts, images, photographs, musical works, audiovisual works, software, and video games without authorization from the rights holders. The Customer is also required to comply with the hotel’s Internet access provider’s security policy, including the rules for using security resources aimed at preventing the illegal use of computing resources.
Hotel Aria is not responsible for theft, loss, or damage to guests’ belongings during their stay, resulting from their own actions (negligence, failure to comply with hotel safety instructions, etc.).
VII. Privacy and Personal Data
When a Customer uses the Website or Mobile Services, particularly when making a booking, Hotel Aria processes personal data. Hotel Aria is committed to processing all personal data in compliance with European Regulation 2016/679 and Italian/French personal data protection laws.
VIII. Language of the Contract
The official language is Italian.
XI. Legge applicabile e giurisdizione in caso di controversia
The General Terms and Conditions of Hotel Aria are governed by Italian law, and any disputes must be brought exclusively before Italian courts.